Managing Your Subscription

Viewing your current plan

Go to Settings → Billing to see:

• Your current subscription tier (Free, Scheduled, Adaptive)
• Your billing period (monthly or yearly)
• Your next renewal date and amount
• Your payment method

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Upgrading

Free → Scheduled or Adaptive

Note

These steps are for accounts in the US and the rest of the world. In the EU, the EEA and the UK, subscribe in the iOS or Android app instead. See EU, EEA and UK customers.

1. Open Settings → Billing or the Subscription page

2. Pick the tier you want

3. Choose Monthly or Yearly

4. Click Select Plan

5. Finish checkout through Stripe

6. New features unlock as soon as payment goes through

New subscriptions come with a 7-day free trial. You won’t be charged until it ends.

Scheduled → Adaptive

Already on Scheduled? You can switch to Adaptive from Settings without going back through checkout.

1. Open Settings → Billing

2. Click Upgrade to Adaptive

3. The change takes effect right away. Your trial date stays the same, and your next bill reflects the new tier.

Tip

Upgrading mid-trial won’t reset the trial or charge you mid-cycle. You’ll be billed at the new tier when the trial ends.

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Downgrading

Downgrading to Free

1. Open the Subscription page

2. Select Free as your tier

3. Review what you’ll lose, then check the confirmation box

4. Click Downgrade to Free

When you downgrade to Free:

• You keep paid features through the end of your current billing period (or trial)
• No further charges. Downgrade during your trial and you won’t be billed at all.
• Once the period ends, your access drops to Free
• Rules that need the higher tier finish the window they’re in, then turn off. They aren’t deleted, and they stay off until you turn them back on.

While the downgrade is pending, you’ll see a Cancellation pending banner on the Billing and Subscription pages. You can resume your subscription any time before it takes effect.

Caution

When your plan ends, DemandGuard, Peak Time and Pre-Peak Charge finish the window they’re in, then turn off. Battery Protection and one custom rule keep running on Free.

Downgrading from Adaptive to Scheduled

1. Open the Subscription page

2. Select Scheduled as your tier

3. Review the change, then click Confirm Update

This switch takes effect right away, not at the end of your billing period:

• DemandGuard and Pre-Peak Charge finish the window they’re in, then turn off. They aren’t deleted, and they stay off until you turn them back on.
• Peak Time, Battery Protection and your custom rules keep running.
• Stripe credits the unused part of your Adaptive plan toward your next bill.
• During a free trial, the trial carries on to its original end date and you aren’t charged early.

If a rule is still finishing its window, you’ll get a notification and an email naming each one and when it turns off. See When your plan ends. You can also switch tiers from the Stripe billing portal (Settings → Billing → Manage Subscription); it works the same way.

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Canceling

Canceling works the same way as downgrading to Free — follow those steps. Your access runs through the end of the current billing period, and your data, automations, and settings stick around.

Need to cancel immediately instead of at period end? Use the Stripe billing portal: Settings → Billing → Manage Subscription → Cancel subscription. Partial refunds depend on your billing period, and Stripe handles those per their policy. Your rules still finish the window they’re in; see When your plan ends.

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When your plan ends

Grid Getter never stops a rule in the middle of its window, and it tells you what’s happening at each step.

When you schedule the end. The moment you cancel, or turn off auto-renew in the App Store or Google Play, you get a notification and an email saying when the plan ends and which rules stop then. Until that moment everything keeps running exactly as it does today.

When the plan ends. DemandGuard, Peak Time and Pre-Peak Charge finish the window they are in. A DemandGuard that runs around the clock finishes its day and turns off at midnight in your site’s time zone. Pre-Peak Charge starts no new top-ups, and one that’s already running is handed back when peak starts. A rule that isn’t in a window when the plan ends turns off right away. If any rule is still finishing, you get a notification and an email naming each one and the time it turns off. The same applies when you move from Adaptive to Scheduled, and that message reads “Your plan changed from Adaptive to Scheduled”.

As each rule finishes, Grid Getter restores your battery reserve to what it was before the rule set it, then turns the rule off. While this happens the rule’s card shows an Ends badge with the time, and the Live Dashboard’s peak demand card says when DemandGuard turns off. Afterward the card reads Turned off when your plan ended, and the Automation Logs tab of the Activity Log records “Turned off because your plan ended.”

After the last rule runs you get one more notification and email confirming the rules are off and where your battery reserve landed. If the plan ended with nothing running, the message says so.

Battery Protection and your custom rules are never turned off by a plan change. On Free, one custom rule runs at a time (see plan requirements). The rules that turned off keep their settings, but they stay off until you subscribe again and turn them back on. If you subscribe again before a rule has finished its window, it simply keeps running.

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Resuming a pending cancellation

Changed your mind? As long as your subscription hasn’t ended yet, you can bring it back in one click.

1. Open Settings → Billing or the Subscription page

2. Find the Cancellation pending banner

3. Click Resume Subscription

The cancellation reverses, your next bill is restored, and your automations keep running as before. If you were on a trial, it keeps running to its original end date.

Note

Once your subscription has actually ended and you’re on the Free plan, you’ll need to subscribe again rather than resume.

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EU, EEA and UK customers

Web (Stripe) billing isn’t available in the EU (including Monaco), the EEA (Iceland, Liechtenstein, Norway) or the UK. Subscribe in the iOS or Android app instead. Apple and Google handle VAT, so the store price is the price you pay, in your local currency.

On the web, the Subscribe button stays visible but is turned off for these accounts. A notice with links to the App Store and Google Play appears on Settings → Billing, the Subscription page and the plan step of onboarding.

If you already subscribed through the web, nothing changes for you. You can still switch between paid tiers, cancel and resume here.

How Grid Getter picks your country

Grid Getter checks, in this order, and uses the first answer it finds:

1. The billing address saved with your Stripe account
2. The country of your Powerwall site
3. Your Powerwall site’s timezone
4. Your account’s timezone

If none of these places you in one of the countries above, web billing stays open.

If a checkout slips through

You can still enter a billing address in one of these countries at Stripe Checkout. When that happens, Grid Getter cancels the subscription right away and refunds any payment. Most new subscriptions begin with a 7-day free trial, so there’s usually nothing to refund. A subscription canceled this way doesn’t earn referral credit.

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Managing through the App Store or Google Play

If you subscribed through the iOS App Store or Google Play, you must manage your subscription through Apple or Google — not through Grid Getter. The in-app upgrade, downgrade, and resume controls are only available for subscriptions billed through Stripe (the web). If you try to downgrade in-app while subscribed through Apple or Google, Grid Getter will point you to the right place.

iOS (App Store):

1. Open Settings on your iPhone/iPad
2. Tap your name at the top
3. Tap Subscriptions
4. Find Grid Getter and tap it to manage

Android (Google Play):

1. Open the Google Play Store app
2. Tap your profile icon
3. Go to Payments & subscriptions → Subscriptions
4. Find Grid Getter and tap Manage

Note

App Store and Google Play subscribers can’t switch to Stripe billing while their App Store/Google Play subscription is active. Cancel through Apple/Google first, then subscribe via the web (outside the EU, the EEA and the UK).

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Payment issues

If a payment fails:

1. You’ll receive an email notification
2. Stripe automatically retries the charge over several days
3. Go to Settings → Billing → Manage Subscription to update your payment method

Access is maintained during the retry period. If the payment ultimately fails, your subscription is paused and access reverts to Free.

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Refunds

Refund requests are handled case-by-case. Email support@gridgetter.com with your account email and a brief explanation. We process refund requests within 2 business days.

App Store and Google Play purchases must be refunded through Apple or Google — we don’t have access to those transactions.

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Receipts and invoices

Stripe automatically emails a receipt after each successful payment. You can also download invoices from the Stripe billing portal (Settings → Billing → Manage Subscription).

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Referral credits

If a friend subscribed using your referral code, you may have credit applied to an upcoming billing cycle. See Referral Program for details.