Notifications

Grid Getter sends notifications when important things happen — an automation fires, a DemandGuard event occurs, your data export is ready, or your battery drops low. You control exactly which notifications you receive and how.

Notification channels

Grid Getter supports three notification channels:

Channel	How it works
Push notifications	Delivered to your phone or tablet via the Grid Getter mobile app
Email	Sent to your account email address
In-app	Visible in the notification bell (🔔) in the top navigation bar

In-app notifications are always on. Push and email can be configured per your preference.

Managing notification settings

Go to Settings → Notifications to configure your preferences.

Device management

If you use Grid Getter on multiple devices, you’ll see each registered device listed. You can:

Enable or disable push notifications per device
Use Save to All Devices to apply the same settings across all your devices

Notification types

You can toggle individual notification categories on or off:

Notification Preferences

App alerts — general in-app alerts
Automation executed — when an automation runs
DemandGuard events — when DemandGuard switches modes during a demand period, when your battery reaches your Demand Floor mid-window (or is already below it before the window opens), and when Weather Guard or Storm Watch keeps your reserve high instead of lowering it to the floor
Energy changes — when your energy source switches

Battery Notifications

Battery Threshold Alerts — when Battery Threshold automation starts or completes a charge cycle
Battery Percentage Alerts — when your battery reaches specific charge percentages you configure (e.g., drops to 20% or charges to 90%)
Battery Anomaly Alerts — when your battery charge deviates significantly from your historical patterns

Turn on Notification Time Windows to get battery alerts only between a start and end time. They use your account timezone, which you change in Settings → Profile. Notifications have no timezone setting of their own.

System Health

Powerwall Offline Alerts — when your Powerwall stops sending live data to Tesla, with a follow-up once it’s back online
Power Outage Alerts — when your home loses grid power and the Powerwall takes over, and again when grid power returns

Insights

Rate Season Changes — two weeks before your rate plan moves into a season with new peak hours or prices, and again the day before (notification and email). See When your rate season changes
Insight Tips — one notification when a new battery or solar card appears from your history, at most once a month per card. See Battery and solar at peak

Scheduled tier and above Battery Threshold Alerts and Battery Anomaly Alerts are available on Scheduled plans or higher.

In-app notification center

The bell icon (🔔) in the top navigation bar shows your recent notifications. A red badge appears when you have unread notifications.

Click the bell to open the notification panel, which shows:

The notification message
The time it was received
A link to the relevant page in the app (e.g., “View Automation Log”)
Buttons, on notifications that ask you something

Notifications are marked as read when you view them.

Notification details

View all in the panel opens the Notifications tab of the Activity Log. Click any notification there to see its details without leaving the page: the full message, the exact date and time it was sent (down to the second, in your browser’s time zone), whether it was an alert or an automation, and when you read it. Buttons on notifications that ask you something appear here too. If the notification points somewhere in the app, an Open button (for example Open Live Dashboard) takes you there.

Notifications you can answer

Some notifications carry buttons you can press without going anywhere else. Press one and Grid Getter does it straight away, then replaces the buttons with what happened.

A few things worth knowing:

Answer once, on any device. If you answer on your phone, the notification updates everywhere else too — you won’t be asked again on the web.
The panel shows every option. Phone notifications have room for two or three buttons; the notification center shows the full set, so an option that didn’t fit is still here.
Some questions expire. Anything tied to a moment — a question about the next hour, say — stops accepting answers once that moment passes. We won’t notify you about it: press a button on an expired notification and it tells you there and then, and the notification center marks the question expired. You can always make the change yourself on the page it points to.

Change reserve. Peak Time and DemandGuard notifications that change your battery reserve, and the Pre-Peak Charge canceled notification, come with a way to change it. On your phone they show a Change reserve button. In the web Activity Log the notification links to Change reserve. Both open the reserve editor on the Live Dashboard. On older app versions the button doesn’t appear; tapping the notification still opens the app.

Push notification setup

To receive push notifications, you need to:

Install the Grid Getter app on your mobile device (iOS or Android)
Grant notification permissions when prompted
Make sure your device appears in Settings → Notifications

When push alerts stop working

If Grid Getter can’t deliver a push notification to your device — because your device token expired, you switched phones, or the app hasn’t been opened in a while — it removes the stale token and sends you an email.

The email subject is “Push alerts need attention.” It means Grid Getter tried to notify you but couldn’t reach your device. Opening the Grid Getter app re-registers it automatically. No settings need to change.

Your report is ready

If you picked Just looking when you connected Tesla, Grid Getter keeps reading your battery history in the background rather than showing you a report right away. Once it finishes, usually inside ten minutes, you get a notification titled Your report is ready by push, in the app, and by email. Tap or click it and you land on your report, showing what you paid, the floor Grid Getter measured, and the gap between them.

This one isn’t a toggle in your notification preferences. It’s a one-time message about a report you’re waiting on, the same category as a welcome email, not a recurring alert.

If Tesla’s history service still hasn’t answered after six hours, Grid Getter stops retrying and emails you instead: We could not read your battery history. Nothing is wrong with your Powerwall, and live monitoring on the dashboard is unaffected.

When your plan ends or changes

Grid Getter tells you by push, in the app, and by email when a paid plan is ending or moves down a tier:

Your plan ends on a date. Sent once when you cancel or turn off auto-renew. The title reads like Your Adaptive plan ends Saturday at 10:17 AM and the message names the rules that stop then.
Your plan has ended, or changed. Sent when the plan ends (or you move from Adaptive to Scheduled) while rules are still finishing their window. It names each rule and the time it turns off, for example Peak Time keeps running until today at 8:00 PM and DemandGuard until midnight tonight to finish their windows, then each turns off. A move from Adaptive to Scheduled is titled Your plan changed from Adaptive to Scheduled.
Your last automation just ran. Sent once the last of those rules has turned off, with where your battery reserve landed: DemandGuard is off and your battery reserve is back at 20%. If nothing was running when the plan ended, it’s titled Your plan has ended and says nothing changed on your Powerwall.

These are account notices, not toggles in your notification preferences. See When your plan ends for what happens to each rule.

When your battery runs at full power

Two notifications come from DemandGuard’s power ceiling check. Neither asks you to change a setting, because neither is caused by one.

Peak window over — target missed arrives by push and in the app within about an hour of a DemandGuard window closing in which your battery ran at its ceiling, had charge to spare, and the house still pulled more than your target. It names the house load and what your battery can cover. You get at most one per site every 30 days, and none while the dashboard card for it is dismissed.
We measured your battery’s power ceiling (or Your battery’s power ceiling, when the figure is Tesla’s rating) appears in the app the first time the power-limited card opens on your dashboard. It tells you the number. It’s background, so it isn’t pushed, and it isn’t repeated for at least six months.

Both open the Live Dashboard.

When Pre-Peak Charge tops up your battery

Pre-Peak Charge sends two notifications, by push and in the app. Neither is a toggle in your notification preferences: each one tells you about a grid charge on your battery.

Pre-Peak Charge started arrives when a grid top-up begins. It says where the battery was heading and how much it’s pulling from the grid, for example Your battery was heading for 62% at 5:00 PM. Charging about 4.2 kWh from the grid to reach 100% before peak. It carries a Cancel button that stops the charge and skips the rest of the day. A charge that starts in the last half hour before peak still notifies you, but without the button. Cancel from Cancel charge on the Live Dashboard card instead.
Pre-Peak Charge canceled confirms the charge actually stopped, however you canceled it: Stopped after 1.3 kWh from the grid — your battery is back to its normal settings. If no grid energy was measured yet, it reads Stopped — your battery is back to its normal settings.

When your automations are paused

A rule the pause skips stays quiet. You won’t get a missed-run alert for it, a Demand Floor push, a Peak window over — target missed push, or a warning that a Tesla server outage could stop it from running.

You hear from Grid Getter about a pause in one case: you paused during a Peak Time or DemandGuard window and the Powerwall couldn’t be put back. That sends Automation Execution Failed, with Automations paused, but the Powerwall could not be put back. Check the Tesla app. Nothing tries again after that, so change the settings in the Tesla app if you need to.

Battery Protection keeps running during a pause, and its notifications keep coming.

When your Powerwall goes offline

Sometimes your Powerwall stops sending live data to Tesla — usually when the gateway loses its internet connection after a router restart, a Wi-Fi password change, or a brief outage from your provider. The system can still look online in the Tesla app while it’s quietly stopped reporting. When that happens, Grid Getter pauses your automations (it won’t act on missing data) and lets you know.

The same protection covers a battery that drops out while the gateway stays connected, such as during a Powerwall restart or right after pairing a phone to it. Tesla reports those moments as 0% with nothing flowing, which a battery can’t reach in a single reading, so Grid Getter treats it as offline instead of an empty pack. You won’t get a false low-battery alert, and Pre-Peak Charge won’t start a grid charge to “refill” a battery that was full all along.

You get the alert by push, in the app, and by email. To avoid false alarms from brief blips, it doesn’t fire on every hiccup:

Grid Getter waits for two consecutive failed connection checks (about 10 minutes) before it even considers alerting you.
If nothing urgent is happening, it then holds for up to an hour so a brief Tesla cloud blip doesn’t turn into a false alarm.
If an automation is due to run within the next 5 minutes, Grid Getter skips the hold and notifies you right away — there’s no time to lose.

If the Powerwall stays offline, Grid Getter follows up so it doesn’t slip your mind: at 24 hours, again at 48 hours, then weekly until the connection comes back.

Getting back online

You don’t have to do anything to resume monitoring. Grid Getter keeps re-checking on its own: every 15 minutes for the first 24 hours the system is offline, then less often the longer the outage drags on. If you have the Live Dashboard open, it also checks about once a minute. The moment Tesla starts sending data again, your automations (DemandGuard and Battery Protection included) switch back on automatically and you get a “You’re back up and running” notification by push, in the app, and by email.

In a hurry? Once your gateway is back on the internet, open the Live Dashboard and tap Verify now to reconnect immediately instead of waiting for the next scheduled check.

You can turn these alerts off under Powerwall Offline Alerts in Settings → Notifications.

When your home loses grid power

Losing utility power is different from your Powerwall going offline — when the grid drops, the Powerwall automatically islands your home and keeps your essentials running. Grid Getter watches for this separately and lets you know both ways:

Power lost — once two consecutive readings confirm the Powerwall has islanded (about 10 minutes in), you get a push notification and an email.
Power restored — the moment grid power comes back, you get another push and email confirming you’re back on grid.

You can turn these alerts off under Power Outage Alerts in Settings → Notifications.

If an alert keeps firing

Powerwall Offline and Power Outage alerts are each capped at two sends per 24 hours. If a third would go out in that same window, Grid Getter sends something different instead: a notification asking “This happened 3 times today — keep receiving these alerts?”

You can answer it from the notification itself. Three choices:

Stop these alerts — disables that alert type going forward
Ask me tomorrow — mutes it for a day, then resumes as normal
Keep sending them — keeps every alert coming and stops asking

On Android the three buttons share a single row, so they’re shortened to Stop these, Tomorrow and Keep them — same choices, less room to say them in.

Press one and it takes effect immediately, on every device you’re signed in to. The same three choices are in the notification center (🔔), and the banner in Settings → Notifications still works if you’d rather answer there.

The question stays open for 24 hours, so there’s no rush.

Overnight battery recharge

Adaptive Plan

This applies to DemandGuard sites where Backup mode isn’t honored. On those sites DemandGuard recharges your battery from the grid overnight in short bursts, and each burst could otherwise mean a message at 2 AM.

Quiet hours

If you’ve set notification times for battery alerts, quiet hours are everything outside them, in your account timezone. Without notification times, they run 10 PM to 7 AM in your site’s local time.

For now, quiet hours only hold DemandGuard recharge notices. Every other notification arrives as it always has.

Outside quiet hours, recharge notices arrive right away, one message each: a burst that pushed an interval over your target, or recharge pausing after the battery took no charge in 3 bursts in a row. A message that already reached you isn’t repeated in the morning.

When recharge pauses, it stays paused until quiet hours end if the pause started during them. A pause that starts during the day lasts only until quiet hours start, so the night still gets its recharge. If recharge pauses again that night, the morning summary tells you.

What you get in the morning

Notices held during quiet hours arrive as one Overnight recharge message when quiet hours end. It can say:

A battery recharge didn’t stop, or the safety check stopped one (if that alert was held)
Recharge paused after the battery took no charge in 3 bursts in a row
A burst pushed one or more intervals over your target
The morning summary

Settings

Both switches are in Settings → Notifications and are on by default. They are Adaptive Plan features.

Urgent alerts bypass quiet hours — an urgent alert still comes through right away. Today that’s Battery recharge didn’t stop, sent when DemandGuard’s stop command didn’t take and your battery keeps charging from the grid. A follow-up Battery recharge stopped arrives when it clears. If DemandGuard itself stops checking in mid-recharge, a separate safety check stops the recharge and sends Battery recharge stopped by the safety check, which needs no follow-up. On iPhone these are Time Sensitive notifications, so they show through Focus. On Android they use the Urgent alerts channel. Turn the switch off and even these wait until quiet hours end.
Overnight recharge summary — one morning message, for example Recharged 62% → 98% overnight in 9 bursts (184.0 kWh from grid); highest interval 71 kW of your 80 kW target. It isn’t sent when no burst ran.

Troubleshooting notifications

Not receiving push notifications?

Check your device’s notification permissions for Grid Getter
Make sure push notifications are enabled in Settings → Notifications for your device
Try toggling them off and back on, then saving

Not receiving emails?

Check your spam/junk folder
Make sure your email address is correct in Settings → Profile
Add support@gridgetter.com to your contacts or allowlist

Too many notifications?

Disable specific notification types you don’t need in Settings → Notifications
If DemandGuard is running and triggering too frequently, consider adjusting your target demand threshold