Notifications

Grid Getter sends notifications when important things happen — an automation fires, a DemandGuard event occurs, your data export is ready, or your battery drops low. You control exactly which notifications you receive and how.

Notification channels

Grid Getter supports three notification channels:

Channel	How it works
Push notifications	Delivered to your phone or tablet via the Grid Getter mobile app
Email	Sent to your account email address
In-app	Visible in the notification bell (🔔) in the top navigation bar

In-app notifications are always on. Push and email can be configured per your preference.

Managing notification settings

Go to Settings → Notifications to configure your preferences.

Device management

If you use Grid Getter on multiple devices, you’ll see each registered device listed. You can:

Enable or disable push notifications per device
Use Save to All Devices to apply the same settings across all your devices

Notification types

You can toggle individual notification categories on or off:

Notification Preferences

App alerts — general in-app alerts
Automation executed — when an automation runs
DemandGuard events — when DemandGuard switches modes during a demand period, when your battery reaches your Demand Floor mid-window (or is already below it before the window opens), and when Weather Guard or Storm Watch keeps your reserve high instead of lowering it to the floor
Energy changes — when your energy source switches

Battery Notifications

Battery Threshold Alerts — when Battery Threshold automation starts or completes a charge cycle
Battery Percentage Alerts — when your battery reaches specific charge percentages you configure (e.g., drops to 20% or charges to 90%)
Battery Anomaly Alerts — when your battery charge deviates significantly from your historical patterns (Premium)

System Health

Powerwall Offline Alerts — when your Powerwall stops sending live data to Tesla, with a follow-up once it’s back online
Power Outage Alerts — when your home loses grid power and the Powerwall takes over, and again when grid power returns

Premium Battery Threshold Alerts and Battery Anomaly Alerts require a Premium subscription.

In-app notification center

The bell icon (🔔) in the top navigation bar shows your recent notifications. A red badge appears when you have unread notifications.

Click the bell to open the notification panel, which shows:

The notification message
The time it was received
A link to the relevant page in the app (e.g., “View Automation Log”)
Buttons, on notifications that ask you something

Notifications are marked as read when you view them.

Notifications you can answer

Some notifications carry buttons you can press without going anywhere else. Press one and Grid Getter does it straight away, then replaces the buttons with what happened.

A few things worth knowing:

Answer once, on any device. If you answer on your phone, the notification updates everywhere else too — you won’t be asked again on the web.
The panel shows every option. Phone notifications have room for two or three buttons; the notification center shows the full set, so an option that didn’t fit is still here.
Some questions expire. Anything tied to a moment — a question about the next hour, say — stops accepting answers once that moment passes. We won’t notify you about it: press a button on an expired notification and it tells you there and then, and the notification center marks the question expired. You can always make the change yourself on the page it points to.

Push notification setup

To receive push notifications, you need to:

Install the Grid Getter app on your mobile device (iOS or Android)
Grant notification permissions when prompted
Make sure your device appears in Settings → Notifications

When push alerts stop working

If Grid Getter can’t deliver a push notification to your device — because your device token expired, you switched phones, or the app hasn’t been opened in a while — it removes the stale token and sends you an email.

The email subject is “Push alerts need attention.” It means Grid Getter tried to notify you but couldn’t reach your device. Opening the Grid Getter app re-registers it automatically. No settings need to change.

When your Powerwall goes offline

Sometimes your Powerwall stops sending live data to Tesla — usually when the gateway loses its internet connection after a router restart, a Wi-Fi password change, or a brief outage from your provider. The system can still look online in the Tesla app while it’s quietly stopped reporting. When that happens, Grid Getter pauses your automations (it won’t act on missing data) and lets you know.

You get the alert by push, in the app, and by email. To avoid false alarms from brief blips, it doesn’t fire on every hiccup:

Grid Getter waits for two consecutive failed connection checks (about 10 minutes) before it even considers alerting you.
If nothing urgent is happening, it then holds for up to an hour so a brief Tesla cloud blip doesn’t turn into a false alarm.
If an automation is due to run within the next 5 minutes, Grid Getter skips the hold and notifies you right away — there’s no time to lose.

If the Powerwall stays offline, Grid Getter follows up so it doesn’t slip your mind: at 24 hours, again at 48 hours, then weekly until the connection comes back.

Getting back online

You don’t have to do anything to resume monitoring. Grid Getter keeps re-checking on its own — every 15 minutes for the first 24 hours the system is offline, then less often the longer the outage drags on. The moment Tesla starts sending data again, your automations (DemandGuard and Battery Protection included) switch back on automatically and you get a “back online” notification by push, in the app, and by email.

In a hurry? Once your gateway is back on the internet, open the Live Dashboard and tap Verify now to reconnect immediately instead of waiting for the next scheduled check.

You can turn these alerts off under Powerwall Offline Alerts in Settings → Notifications.

When your home loses grid power

Losing utility power is different from your Powerwall going offline — when the grid drops, the Powerwall automatically islands your home and keeps your essentials running. Grid Getter watches for this separately and lets you know both ways:

Power lost — once two consecutive readings confirm the Powerwall has islanded (about 10 minutes in), you get a push notification and an email.
Power restored — the moment grid power comes back, you get another push and email confirming you’re back on grid.

You can turn these alerts off under Power Outage Alerts in Settings → Notifications.

If an alert keeps firing

Powerwall Offline and Power Outage alerts are each capped at two sends per 24 hours. If a third would go out in that same window, Grid Getter sends something different instead: a notification asking “This happened 3 times today — keep receiving these alerts?”

You can answer it from the notification itself. Three choices:

Stop these alerts — disables that alert type going forward
Ask me tomorrow — mutes it for a day, then resumes as normal
Keep sending them — keeps every alert coming and stops asking

On Android the three buttons share a single row, so they’re shortened to Stop these, Tomorrow and Keep them — same choices, less room to say them in.

Press one and it takes effect immediately, on every device you’re signed in to. The same three choices are in the notification center (🔔), and the banner in Settings → Notifications still works if you’d rather answer there.

The question stays open for 24 hours, so there’s no rush.

Troubleshooting notifications

Not receiving push notifications?

Check your device’s notification permissions for Grid Getter
Make sure push notifications are enabled in Settings → Notifications for your device
Try toggling them off and back on, then saving

Not receiving emails?

Check your spam/junk folder
Make sure your email address is correct in Settings → Profile
Add support@gridgetter.com to your contacts or allowlist

Too many notifications?

Disable specific notification types you don’t need in Settings → Notifications
If DemandGuard is running and triggering too frequently, consider adjusting your target demand threshold